What is IBM FileNet Technology

IBM FileNet is an Enterprise Content Management (ECM) solution product suite from IBM. Enterprises uses FileNet to manage their content and business processes.

IBM FileNet P8 platform, the latest version of IBM FileNet system, provides a framework for developing custom enterprise systems, offering much functionality out of the box and capable of being customized to manage a specific business process.

IBM FileNet Enterprise Content Management (ECM) product suite includes:

Content Management Products:

• FileNet Content Manager (CE) – CE is the core content management solution for the FileNet P8 platform.
• FileNet Image Services (IS) – IS is used to store and manage documents.

Content Management Products:

• FileNet Content Manager (CE) – CE is the core content management solution for the FileNet P8 platform.

• FileNet Image Services (IS) – IS is used to store and manage documents.

Example:

An insurance company receives address change requests from it policy holders though a signed form mailed to one central location. The requirement is to digitalize the request came though paper form, process it quickly, send the response to customer and keep the digital images (for say 7 years) for regulatory reasons.

IBM FileNet technology provides a platform and out of box products which help automating this kind of processes quickly. After manual prepping of mails received in mailroom, 'FileNet Capture' allows scanning paper documents. Once scanned, digital images (documents) can be stored in 'FileNet Content Engine (CE)' and a workflow is launched in 'FileNet Process Engine (PE)'. The work of address change is now assigned to an employee located in different part of the world. The employee gets the work request in 'FileNet Business Process Framework (BPF)' web application's user in-basket. The employee checks the request assign to him and performs the address change activity on the customer policy. After performing the address change work, communication is sent back to customer and digital documents are moved to 'FileNet Record Manager' for archival.